Welcome and thank you for visiting Remakemyhair.com and our Terms and Conditions.  This site is provided by RemakeMyHair.com as a service to our customers. It is one of several websites managed and maintained by The Avrick Group whose use is subject to the conditions contained herein.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

By using this site “RemakeMyHair.com”, you (“the Customer”) signify your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this site. Remake MyHair may modify these Terms and Conditions at any time. All trademarks, images, and logos are owned by Remake MyHair or its licensors and you may not copy or use them in any manner. This material includes, but is not limited to design, layout, look appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.  If there is a conflict between these Terms of Service and terms and conditions posted for a specific area of the Site, Custom Services, Products or Content, the latter terms and conditions shall take precedence with respect to your use of or access to that area of the Site, Custom Services, Products or Content.

YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE SITE OR THE SERVICES OR BY DOWNLOADING, POSTING, BROADCASTING, OR STREAMING ANY CONTENT FROM OR ON THE SITE OR THROUGH THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE.

IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SITE, SERVICES, OR CONTENT.

 

TERMINATE YOUR RIGHT TO USE

Remake MyHair may cancel or terminate your right to use https://remakemyhair.com or any part of the website at any time without notice. In the event of termination, you are no longer authorized to access the part of the website affected by such cancellation or termination. The restrictions imposed on you with respect to material and limitations of liabilities set forth in these Terms & Conditions shall survive.

MINORS

If you are under 16, you may use https://RemakeMyHair.com  only with the consent of a parent or guardian. Remake MyHair “The Look you always Wanted” reserves the right to refuse service, terminate accounts, remove, or edit content, or cancel orders in their sole discretion.

ACCURACY OF INFORMATION
We attempt to be as accurate as possible when describing our products; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, or other content available on https://Remakemyhair.com are accurate, complete, reliable, current, or error-free. From time to time there may be information on the https://Remakemyhair.com that is in error, including with respect to descriptions, pricing, and availability. Remake MyHair reserves the right to correct those errors and to change or update information at any time without prior notice (including after you have submitted your order).

UPLOADING MATERIAL TO OUR SITE

Whenever you make use of a feature that allows you to upload content to our site, or to contact other users of our site, you must comply with the content standards set out in these Terms and Conditions. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a customer (including a fundraiser or donor), this means you will be responsible for any loss or damage we suffer because of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. We have the right to remove any content or posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Terms & Conditions.

INDEMNIFICATION

You agree to defend, indemnify, and hold Litfad.com harmless from and against all claims, damages, costs, and expenses, including attorneys’ fees, arising from, or related to your misuse of the site.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio/video media, digital downloads, data compilations, and software, is the property of RemakeMyHair.com or its content suppliers and protected by all copyright laws.

The compilation of all content on this site is the exclusive property of RemakeMyHair.com and protected by the copyright laws of our suppliers.

CONTROLLING YOUR PERSONAL INFORMATION

You may browse our website at any time without giving us any personal information at all.

Remake MyHair will not sell, rent, distribute, or otherwise disclose personal information collected by our site to third parties in the ordinary course of business. However, certain third-party agents. However, third parties performing services for the site such as sponsors, technical auditors, developers and or order fulfillment operations may have access to your personally identifiable information to do their jobs.

If you request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please email us at: support@remakemyhair.com. If you believe that any information, we are holding on you is incorrect or incomplete, please email us as soon as possible.

Remake MyHair will promptly correct any information found to be incorrect.

COMPLAINTS

If you have any complaints, please direct it to our email at support@remakemyhair.com  and we will respond within 48 hours.

PRICING

The pricing listed on the website at the time of check out is the only price that can and will be honored. All prices are subject to change. Once an order has been placed, you do not have the option to redeem the sale price of any sales announced AFTER your order was placed. Coupon codes cannot be applied to any pending, existing, or shipped orders. Once the order is shipped, you cannot apply a bundle deal pricing to get more bundles. ALL SALES ARE FINAL!

Quotes

The prices stated are valid through the expiration date. However, pricing is subject to change without notice in the event of an alteration to specifications, quantity, designs, or delivery schedules. Pricing is also subject to change due to changes in the cost of material, supplies, labor, clerical error, foreign or domestic legislation.

PROMOTIONS AND CODES

Remake MyHair occasionally offers promotional codes to loyal customers.

When attempting to apply these codes, please note that some conditions apply:

  • Items previously discounted (i.e sale items) may not be eligible for further discounts
  • Codes are redeemable online only unless otherwise indicated
  • For orders containing multiple items, the discount provided will be distributed amongst all eligible items
  • Discounted items returned to Remakemyhair.com will be refunded in the amount paid and not the original value of the item(s)
  • If a code is invalid or expired, a replacement will not be issued
  • Only one code may be applied per order

Sign up for our newsletter, join our Facebook page and follow us on Instagram and Twitter to find out about the latest promotions and sales.

PAYMENT TERMS

All terms of payment are always 100% upfront. We accept all major credit cards through the merchant PayPal service. As soon as you place an order online your credit card/debit card will be charged.

We accept the following payment methods:

  • PayPal
  • MasterCard
  • Visa Card
  • American Express
  • Discover

We have zero tolerance for credit card fraud and/or theft of our merchandise. Any fraudulent purchases will be fully prosecuted. If your billing address is different than your shipping address, your order will be placed under our Fraud Verification Process to verify the validity of your credit card or PayPal account, before your shipment is released. If this is necessary, then this may delay the shipping of your order.

SHIPPING

Orders must be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time.

An order status of “Processing” means your order has been verified and put into processing procedure. Processing time is required because we need to confirm your contact information and delivery address, sort item(s), conduct strict quality checking and pack the item(s). When your order is packed properly, it will be handed in to the shipping company.

PLEASE NOTE: 
A. Processing Time is calculated from the time you paid, and the order is verified (verification Email will be sent after payment). 

  1. You may change your mind after placing the order, including but not limited to switching to another color, size, style or a different product, changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation Email will be sent informing the updated Estimated Delivery Time.
  2. For holidays, processing time may take longer than it usually is. We will notify you in advance.

An order status of “Shipping” means your item(s) has started to ship, and you can track your order once the tracking number is updated by the courier. Since the whole shipping process involves international shipping, the package might be in transit or going through custom clearance. During this period a tracking number will not be updated until the item is fetched by the courier company. You may wait for 2-5 days to get the tracking number updated for Expedited Express or normal orders.

Please feel free to contact us if you need help concerning the shipping status of your order.

We provide a range of shipping methods depending on the product category and the country/region. Your shipping time will be affected by the shipping method you specified.

There are times that your parcels are shipped separately.  If partial shipping for your orders occurs its because:

  1. Items are in different warehouses.
  2. Hot-sale items need additional preparation time.
  3. Weight or size limit of customs or courier.

However, you will receive an email notification when each parcel is being shipped.

CUSTOM ORDERS: CANCELLATIONS, RETURNS, EXCHANGES, OR REFUNDS

Custom orders are designed and produced specially for you. We CANNOT accept cancellations, returns, exchanges or refunds. So please make sure everything is exactly what you want when ordering. We are not responsible for incorrect head sizes, variances in color caused by monitor settings or any mistake made by customers when ordering…

If an error or fault is caused by our side for the custom order, please return the custom unit directly without any changes within 7 days, we will offer you a prompt refund or repair after receiving the returned item.

OTHER PRODUCTS: CANCELLATIONS, RETURNS, EXCHANGES, OR REFUNDS

If you are not satisfied with your purchase, you can return it for up to 10 days after delivery if they are eligible products and remain in their original packaging.

Below are the special requests for any other product before you send it back:
  • DO Not Cut the Lace
  • DO NOT Rip or Tear the Lace
  • DO NOT put any kind of Chemicals on the Wig Unit
  •  DO NOT Wear the Wig Unit
  • DO NOT Put Glue or Tape on the Wig Unit
  • DO NOT Put Products on the Wig Unit
  • DO NOT Wash or Condition the Wig Unit
  • DO NOT Dye the Wig Unit
  • DO NOT Perm or Put Relaxer on the Wig Unit
  • DO NOT Style or Cut the Hair of the Wig Unit
  • DO NOT Try to Correct the Problem Yourself Prior to Contacting us

All shipping, handling costs and money transfer fees will be at the customer’s expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages.

Please allow 1-2 weeks for processing.

For merchandise returns and/or exchanges for new merchandise, please follow the instructions below:

PREPARING YOUR RETURN: 

  • Make a copy of the packing slip for your records
  • Use the original packaging or strong corrugated carton
  • Keep the return label for use on the outside of the package
  • Pack and tape your package securely
  • For tracking purposes, it is important that you ship your package via Canada Post, United Parcel Service (UPS) or insured Parcel Post.

COMMUNICATION

By providing your phone number to Remake MyHair through the Site, or in connection with your order, receipt or use of our Products, you consent to receive calls or text messages, including calls or text messages sent through an automatic telephone dialing systems and pre-recorded calls at any telephone number that you have provided us, in order for us to: (i) notify you about your account; (ii) provide you updates on the status of your order and/or delivery; (iii) collect an outstanding payment or debt; (iv) contact you about exclusive offers and for any other marketing or promotional purposes; and (v) send you cart reminders. If you elect to receive text messages or phone calls from us, either via our Site, or by sending a text message to us indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional telephone calls and/or SMS text messages from us (each, a “Call” or “Text Message”), including your consent to marketing messages and calls sent through an automatic telephone dialing system. This service is optional and is not a condition of purchase. Message frequency varies. You can opt out of receiving further Text Messages or Calls at any time. To opt out of Text Messages from us, reply “STOP” at any time to any Text Message you receive from us. For help, reply “HELP” to any Text Message you receive from us or email support@remakemyhair.com. Standard message and data rates applied by your mobile phone carrier may apply to the Text Messages we send you. Please contact your mobile phone carrier for details. Under no circumstances will we be responsible for any SMS messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. Text Message services are provided on an “as is” basis. Data obtained from you in connection with any Text Message services may include your mobile number, your mobile provider’s name and the date, time, and content of your Text Messages. We may use this information in accordance with our Privacy Policy to contact you.  Any new or updated phone number you provide Remakemyhair.com may receive our standing marketing Text Messages unless you also unsubscribe through the procedures provided in this section. Following such opt-out, you may continue to receive calls or messages for a short period of time until we process your request.

SUBSCRIBERS

Remake my hair VIP Membership is FREE, and no initial purchase is required. To become a valid VIP Member, you must complete the enrolment form by providing complete and accurate information. After completion, you will receive an email welcoming you to Remake MyHair VIP Exclusive Club. Please see our Privacy Policy Notice, located here to understand how the information you provide will be used. This program is void where prohibited.

CHANGE INFORMATION; SUSPENSION RIGHTS; CAPACITY

Members are responsible to update their account immediately if there is any change to their address or other contact information. Remake MyHair will not be responsible for any communication not received by a member, provided that the Remake MyHair sent such communication to the address or other contact information then on file from such Member. To make any changes or update to your contact information you can do so here.

COMMENTS, REVIEWS AND SUBMISSIONS
The Remakemyhair.com website provides you and other users an opportunity to submit, post, display, transmit and/or exchange information, ideas, opinions, reviews of our products photographs, images, video, creative works or other information, messages, transmissions or material to us, the website, and on Remake MyHair Social Media Channels. You must be a registered user to submit a Post. Please stay on topic and use your Posts to provide meaningful and respectful information for others. Repeating the same Post in multiple places is not permitted and links to obscene or offensive sites is also strictly prohibited.

Posts do not reflect the views of Remake MyHair Inc.; and Remake MyHair Inc. does not have any obligation to monitor, edit, or review any Post on the Sites. Remake MyHair Inc. assumes NO responsibility or liability arising from the content of any Posts nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such Posts on the Sites. You are strictly prohibited from making any Posts that are unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Remake MyHair Inc. will fully cooperate with any law enforcement authorities or court order requesting or directing Remake MyHair Inc. to disclose the identity of anyone posting any such information or materials.

Remake MyHair Inc. may moderate any Posts and has the right (but not the obligation) to remove a Post that, in Remake MyHair’s reasonable judgment, violates these Terms and Conditions. Remake MyHairInc. may also terminate a registered user’s account or right to make Posts. Remake MyHair reserves the right to remove a Post if it contains any of the following content: Commercial solicitations or advertising for other products, offers or websites; any content or materials you do not own or which you have not secured the necessary rights; contact information of any kind including email addresses, URLs, phone numbers, and physical addresses; critical comments about other people or their Posts and discussions of medical conditions or claims of medical effectiveness.

All Posts on the RemakemyHair.com website and Remake MyHair Channels where Posts will become public, you grant the perpetual, worldwide, irrevocable right (but not the obligation) to post, edit, modify, reproduce, re-use, publish, print, distribute, display or otherwise use your Post and any other information, ideas, or links that you provide, in whole or in part, without royalty, other compensation, recognition or attribution, in all forms of media, now known or developed in the future. You also acknowledge that Remake MyHair may use your Posts, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing, and marketing products.

If you have questions, comments, or feedback about customer service issues (delivery, pricing, etc.), please contact via email Support@RemakeMyHair.com.

 PRODUCT DESCRIPTIONS 

Remake MyHair attempts to be as accurate as possible. However, https://RemakeMyHair.com  does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free. If a product you purchase from us is not as described, your sole remedy is to return it in unused condition.

We have also made every effort to display as accurately as possible the colors and finishes of our products that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

TEXTURE AND TYPE DISCLAIMER

Texture refers to the diameter and thickness of each individual strand of hair whether its straight, wavy, curly, kinky or coily.  At Remake MyHair we try to break down the hair types into a, b and c curl patterns, density, and length.  We collect our hair from single donors and unfortunately, just like you every individual human wears a different head of hair, so there may be some variations in the hair that you receive and our images.  Our images are there as a guide to help you achieve “The Look You Always Wanted” TM with the Wig, Hair Topper, Bundle or hairpiece extension.

COLOR DISCLAIMER

We do not suggest any chemical changes being performed by an unlicensed individual and recommend seeking professional assistance. Even though coloring the hair is possible but it also increases the risk of damaging it. All hair reacts differently to different products and regiments. Reactions include but are not limited to extreme dryness, breakage, shedding, matting, and tangling. If an error occurs due to a chemical service, Remake MyHair and its entities are not liable or held accountable for damage.

Coloring, lifting, or dying the hair may affect the original texture of the hair. We are not responsible for the product after it has been altered from its original state. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color! ALL SALES ARE FINAL! Hair makes us feel confident.

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